RESOURCES

If you have an emergency after hours, call 911.

For any non-emergency need or concern, you can contact Pando Counseling & Consulting PLLC through the ‘Contact Page’. For established clients, you can contact me through the ‘Client Portal’ messaging system. If you need after-hours or additional support, below is a list of local and national agencies.

You don’t have to do this alone.

Local Crisis Centers

Service Locators

Family Crisis Resources

  • Phone: +1 704 376 1785

    Address: 500 Spratt St, Unit B, Charlotte, NC 28206

    Information:

    If you are experiencing any of the above situations, please follow these steps. 

    Call 2-1-1. Trained call specialists are available 24/7 and will facilitate a telephone assessment before directing you to the appropriate resources (shelter, housing assistance, etc.).

    Next, go to one of three locations to complete a Coordinated Entry, our community’s entry process to available housing/shelter resources for individuals and families who are homeless or at risk of becoming homeless.

  • Phone: (704) 376-1785

    Address: 500 Spratt St B, Charlotte, NC 28206

    Hours: Monday – Friday: 7:30 AM – 5:00 PM

  • Phone: (980) 430-5913

    Address: 5232 The Plaza, Charlotte, NC 28215

    Hours: Monday to Thursday: 11:00 AM – 4:30 PM, Friday to Sunday:  Closed

    - Food Distribution Only: Monday & Tuesday: 11:30 AM - 1:00 PM

    - Office Hours: Monday to Thursday: 11:00 AM - 4:30 PM

    Information:

    We Provide:

    Food (Can goods, meats, dairy, juice, Non-Perishable foods) We do not provide cooked meals

    Healthy Eating Tips Pamphlets

    Informational Health Referral Pamphlets

    Blanket for the Homeless

    Clothes & Shoes for the Needy

    Personal Hygiene Items

  • Phone: 704.842.9333

    Address: 3520 Dewitt Lane, Suite 102, Charlotte, NC 28217

    Email: ContactHB1@heartsbeatone.org

  • Phone: 704-854-9221

    Address: 161-B W. Franklin Blvd. Gastonia, NC 28052

    Email: breadinc2011@gmail.com

    Hours: Tuesday 9:00 AM – 12:00 PM
    Thursday 9:00 AM – 12:00 PM

    Information:

    B.R.E.A.D., Inc. stands for Blessings Received Each Appointed Day. We are continually blessed by a caring community that volunteers their time and resources to provide extra help, food, love and encouragement to those in need. We have an all-volunteer staff and board that loves to be a part of making a difference. 

    We have thousands of clients that come as needed throughout the year. Some come a few times a year, some once a month, and some come most every week. Clients are eligible to come weekly. We have many clients who walk and are homeless who only take what they can carry or put in their backpack, so a weekly opportunity to get some food is very helpful to them. Many seniors on fixed income also love to come weekly to get fresh vegetables, salad, bread, snacks and drinks. Once a month, clients also receive an additional food box.

    *New clients must bring proof of income and expenses, as well as ID for you and those in your household.

  • Website: https://matthewshelpcenter.org

    Information/Services:

    Food, Clothing, Transportation, Back to School, Holiday Support, Housing & Utility Assistance

    Important to Note:

    If you need assistance and…have had a recent unforeseen financial crisis and live within MHC service area zip codes 28079, 28104, 28105, 28226, 28270,

     Please be advised that having an appointment does not guarantee that Matthews HELP Center will be able to assist you.

    Before your appointment make sure you have all the documentation necessary.

    Due to time constraints arriving unprepared or arriving late for your appointment will result in cancellation of the appointment.

    Below is a list of documentation needed.

    Client Inquiry Form

    Client Intake Form (for new clients)

    Budget Form / Current state ID/Driver’s License/Passport

    Valid social security or Tax ID documentation (showing last 4 digits) for each household member

    Proof of Income for all household members / Current pay stubs for each person working

    Proof of unemployment, SSI or SSA, VA Pension, Retirement Pension, Disability, and/or income from family/friends are required to present a statement of income support

    Most recent award letter(s) for SNAP, TANF, or WIC / Child Support Documentation

    Proof of Crisis (Reason for assistance)

    For Utility Assistance: Utility Bill/Late Notice

    For Housing Assistance: Lease (if renting) or current mortgage statement, Late Notice, Up-to-Date Ledger from landlord, Release of Information

    *Utility/Housing bills must be in the client’s name

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  • Phone: (704) 342-3663

    Address: 2401 Distribution St, Charlotte, NC 28203 

    Hours:

    Monday: Closed

    Tuesday        11:30 AM -2:30 PM

    Wednesday   11:30 AM -2:30 PM

    Thursday        2:30 PM - 4:00 PM

    Friday            9:30 AM -12:30 PM

    Information/ Services:

    Food Pantry / Clothing Voucher / Household Voucher/ Baby Diapers

    Financial Assistance (FRIDAY ONLY)

  • Phone: 704-455-5200

    Website:https://gateprc.org/

  • Phone: (Office) 704-786-0155, (Cell) 704-719-0647

    Website: newhopewc.org

    Information/ Services:

    Offering family assistance program, rent, food, spiritual consultation.